Return & Refund Policy

Return Eligibility (U.S. Customers Only)

Returns are accepted only from customers within the United States and must be requested within 20 days of delivery.

Returned items must:

• Be unused, unworn, and unaltered

• Be in original condition

• Include original packaging and tags

Due to the nature of doll and action figure accessories, items showing any signs of damage by improperly using are not eligible for return. 

Final Sale Items

All discounted, promotional, clearance, or special sale items are FINAL SALE and are not eligible for return or refund.

International Orders

• We do not offer standard returns for international orders.

• If an international return is approved as an exception, all return shipping costs, customs fees, and related expenses are the responsibility of the customer.

• Original shipping charges are non-refundable.

How to Request a Return

Before returning any item, it would be better for you to contact us first at:

📧 [sales@dollsfancyworld.com]

Please include:

• Order number

• Reason for return

• Clear photos (if applicable)

Returns sent without authorization may be refused or returned to sender.

Return Shipping Costs

• We cover return shipping only if the item is defective or incorrect due to our error.

• All other approved returns require the customer to pay return shipping.

• If return is requested outside the return windows (20 days), there will be a 10% restocking fees.

Refunds

Refunds are issued only after the returned item is received and inspected.
If approved, the refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Refunds will not be issued for:

• Items returned in unacceptable condition

• Unauthorized returns

• Shipping delays caused by carriers